Thank you for your reservation with us,

Payment by Bank Transfer:
To confirm your reservation you can make payments in the following bank account below:

Don't forget to send details of the bank transfer via fax or e mail. On receipt we will send an immediate reconfirmation by e mail or fax. We request the reservation number to be added to the bank transfer details.

Credit Card Payments:
For credit card payments please click on this link: http://rentals.ecoibiza.com/payment/
We accept: Visa, MasterCard and Maestro. Payment with any other card may incur extra charges.
Please Note: the price includes towels and bed linen. A welcome pack of basic food is provided for clients arriving on late flights (after 19:30). If this is not the case you can request our full fridge service.
If the preferred method of payment is cash, please give prior notice.
If the reservation is made within 4 weeks of travel, payment for the full duration of the rental period is required.

Touristic Tax
The client has to pay a local tax, which is not included in the price of the villa.
It is 1.10€ per night per adult (=+16 years) for bookings between 1st of May and 31st of October.
For the rest of the year 0,55€ per night per adult (=+16 years).
This tax has to be paid within the second payment.

Arrivals and Stay
• General Booking Conditions: Please take note of the following information:
The accommodation will be available from 15,00 hours on the day of arrival, unless otherwise specified
The accommodation should be vacated at 10,00 hours on the day of departure, unless otherwise specified
It is vital that we are sent details of arrival and departure times in order to facilitate a smooth organization of the booking.
• Modifications
Modifications to the booking contract and exceptions to the present general conditions of the reservation will only take effect with the written agreement between the rental client and ECOIBIZA S.L. If any such modifications result in an increase or decrease in the cost of the rental, both parties will be required to agree in writing to a modification in rental price.

Arrival Procedure and Customer Services Department:
Opening Hours: 09:30hrs to 19:30hrs.
Telephone:
Mobile: 0034/679973083                Office: 0034/971302347
Ecoibiza's office address: Calle Ceramista Joan Daifa nº2- (Paseo Marítimo), Edificio Transat, local 10 (bajo), 07800, Ibiza (Eivissa); Google maps coordinates: 38.916515,1.442164
General procedure for arrivals:
• You can contract our Guided service from the airport to your accommodation and handover. The guided service is not included in the price (25€ during office hours). This service also includes the delivery of information accommodation nearby (nearest supermarket and pharmacy, etc.) and the island in general.
It is very important that you call us once you are out of the airport, to give the best care, as there may be many arrivals at the same time.
If you have booked your car with us, this will be waiting directly in Parking 1, and contract roles previously performed.
Meeting point: Our staff will meet you at the parking of your rent a car or at an agreed point.
• If you do not contract this service you must come at our head office upon arrival to receive the route to follow to the accommodation.
Note: In case the arrival has a different procedure, the customer will be informed a week before by our Customer Service staff.
• Arrivals out of office hours (between 19:30 h and 09:30 h):
For all clients who arrive at night and have the right to check-in to the accommodation immediately we request that you inform us as soon as possible so that we can give you arrival information, such as: directions to the property and instructions for key collection. Ensure that the reservation is 100% paid and that you have facilitated the payment of the deposit (this should be pre-authorised if you are arriving out of office hours).
A member of our Customer Service team will contact you the following morning to coordinate your departure and provide you with all needed information
If you would prefer one of our local staff to accompany you to the property out of office hours, the cost would be 100€. This service should be arranged at least 1 week prior to arrival. It is also possible to arrange a transfer service from the airport (tariff varies depending on area).

· Minimum age to book:
We do not accept bookings for groups of customers under 21 years.
This means that at least one person (the tenant of the booking) must be minimum 21 years old.

• Deposit:
On your arrival you should have left a deposit varying between 600€ and 10,000€ depending on the property. The actual amount for the property reserved is indicated on the first page of this reservation confirmation. The deposit should be paid by credit card and it will be refunded in full between 24 and 48 hours after your stay, providing that the property is left in the same condition of cleanliness as it was when you arrived and that there are no breakages and the keys are left in the agreed place before 10am on the day of departure.
We only accept Security Deposits on credit Cards: Visa, Master Card, Maestro and debit cards. We do not accept American Express. If the security deposit is paid in cash (only with prior approval of Ecoibiza S.L.), it will be returned to a bank account by transfer. Ecoibiza will charge 25€ as service charge and will deduct it from the security deposit to be returned to the client.
If, on arrival at the property, you find any type of irregularity we request that you inform us within 24 hours so that we can find a solution and prevent deductions for breakages that are not your responsibility. Where discounts are taken from deposits a 25€ administration fee is added. The rental client will be held responsible for any damages caused by the misbehavior of  all the occupants of the property

• Departures:
On the day of departure from the property you should check-out no later than 10am. Clients should hand the keys in to our Customer services staff between 10am and 12 noon unless otherwise specified.
It is very important that you adhere to this condition of rental as the efficient functioning of our system depends on it. Failure to do so will result in a 250€ deduction in the return of your deposit.

• Car hire:
Almost all of our rental properties are situated in rural or residential areas, very few are served by public transport and taxis can be limited in supply and prove difficult to direct to private villas which are not situated in major tourist resorts. For this reason we reccommend booking car hire in advance and with a well known company that you can trust to prevent nasty surprises.
ECOIBIZAS.L can provide car hire directly on arrival from Ibiza airport and without the wait. The car will be ready for collection from Parking 1. Consult our tariffs for prices. With our rental car company you don´t wait. You can go directly with your luggage to the parking space and pick up the car.

• Mobile phone:
Property owners do not provide landline telephone connection. We therefore recommend that you bring along a mobile phone to keep you in touch. We also request patience as there are many rural areas where the signal is weak or non-existent.

• Garbage collection:

There is no garbage recollection at the villas in Ibiza, unless you have daily cleaning.
It is the responsibility of clients to deposit the garbage in the correct containers which are normally situated on the nearest main road. Please take into account that many properties are located in rural locations and leftover food can attract cats, insects and other undesirable creatures. On departure there should be no garbage bags left in the property. Failure to comply with this carries a penalty of deduction from your deposit which can vary between 40€ and 100€.

• Music, parties and noise:
It is totally unacceptable to disturb neighbors with music or noise. Music pand sounds between 10pm and 9am should be no more than 65 decibels. Parties are strictly prohibited in all properties and should the police be called to the home the client would be held fully responsible for any consequences and legal action against the property.  Gatherings and dinners for more than 20 people are also prohibited except in the case of an official event using contracted caterers, waiters and security staff. Any of these actions can result in the cancellation of the contract and evacuation from the property, with the loss of the total cost of the booking plus deposit and no possibility of refund. 

• Cleaning:
On the day of departure the property should be left in the same condition as on arrival. It is important to ensure that the kitchen, barbecue and all utensils are left completely clean and in good condition. Failure to do so will incur a deduction from your deposit of at least 80€. This could be more depending on the condition of the property when checked on departure. Extra cleanings can be requested. Please inform us before your arrival if you would like to add this service and we can offer you specific prices.

• Keys:
  In the case of lost keys (failure to hand in the same number of keys supplied on arrival, including the safe). We are obligated to deduct a minimum of 100€  for a lock change and services of maintenance. If we have to break a safe to open it (due to the loss of the keys/code) this will be also deducted. The amount of gate/alarm remote controls depend on their individual cost.
  
  • Furniture and Fittings:
  It is strictly prohibited to change the position of the furnishings in the property or to carry out any other modifications.
  
  • Capacity of the property and number of occupants:
  Each property is prepared for a determined number of occupants. It is not permitted in any event to exceed the maximum occupancy of the property as advertised.
  It is the responsibility of the client at all times to ensure that the number occupying the property matches the number of people on the reservation. Failure to comply with this rule will result in eviction or the payment of an occupancy supplement.
  
  • Additional Facilities:
  In many properties, if you request on booking, can provide facilities such as cots, highchairs, Wifi, satellite etc. at a supplement to be paid locally (if the property does not already have these facilities available).
  
  • Pets:
  The majority of properties don't allow pets. Only with the express authorization of ECOIBIZA S.L. and with prior agreement at the time of booking will pets be permitted to stay outside the house. There could be an extra final cleaning charge for housing a pet either indoors or in the garden. If it comes to our attention that a pet is being kept in the rental property without prior agreement it could result in eviction from the property, cancellation of the contract and loss of all monies paid, without possibility of reimbursement.
  
  • Cancellations:
  At any time the client can cancel the services requested and contracted.
  If the cancellation is due to justifiable cause and the client can produce genuine documentation to that effect, a full refund could be given on consideration.
  If the cancellation is for reasons excluded from the insurance cover or not documented, the cancellations detailed below will apply.
  Ecoibiza S.L.Cancellation Policy:
  Cancellation  more than  28 days before arrival:             First payment
  Cancellation between  28 and 0 days before arrival:     100% of the payment

ECOIBIZA S.L should be informed of any cancellations immediately by e-mail or fax along with supporting documentation for consideration.

We highly recommend contracting cancellation insurance.

• Curtailments:
Should a rental client decide to cut short their stay without good cause or justification that would be covered by his holiday insurance (refund of the holiday) and without supporting documentation, there would be no reimbursement either of the whole or part of the cost of the reservation.
If the curtailment is for a justifiable reason and would be covered by holiday insurance the client should refer to the insurance company's terms and conditions

• Anomalies and deficiencies:
Any irregularities found by the client on arrival should be communicated as soon as possible and always during the stay to the customer service staff of ECOIBIZA S.L. This will allow the staff to rectify any problems or be proactive in a change of accommodation if our staffs are certain that the issues cannot be rectified.
Any claim submitted after leaving the property cannot be considered because the fundamental criteria for consideration cannot be checked in order to proceed with the claim.

• Building work:
The properties are privately owned and are largely situated in residential areas. They are not generally situated in areas with  large tourist complexes. At times private or government building work can be taking place in the surrounding area. Neither ECOIBIZA S.L nor the property owner have any influence over this work and cannot be held responsible for building work or any disturbance it may cause.

• Water, electricity and internet:
Cuts to the supply of water, electricity or internet are not regular. However the local authorities can occasionally cut or limit supplies for short periods of time. ECOIBIZA S.L can take no responsibility for any inconvenience caused by temporary cuts to supply.
Note: ensure that your rental property has wifi. If this is not available contact us to rent a device which will allow internet access during your stay. Ibiza is not a big European city where there is high quality wifi everywhere. The provided connection is only for checking emails and usual Internet surfing. Downloads/Streaming are not allowed, to avoid running out of wifi. If this should happen, Ecoibiza won´t be responsible for it. If you will need a specific connection during your stay, please contact Ecoibiza before your arrival, to solve this in advance if possible.

• Consumption of energy:
At certain times of the year rental clients will require extra air conditioning or heating. Properties with these facilities often make a charge and where this is the case the higher consumption of energy will be reflected in the price of the reservation.

• Insurance

The villas have a common civil responsibility insurance, but it does not cover any loses or robberies.
The rental price does not include any additional insurance. We advise you to contract an specific travel insurance.

•Responsibility of the company
ECOIBIZA S.L. acts solely as an intermediary between owners and rental clients, being responsible only for accurate information regarding available properties, facilities and precise location.
No responsibility can be accepted for injury, accident, delay or other complaints pertaining to the rental of the property.

•Acceptance of conditions
On confirmation of the reservation ECOIBIZA S.L. will assume acceptance on the part of the rental client of each and every one of the General Conditions in their entirety.
Information on claims and settlement of any disputes between the client and agency will be subject to the jurisdiction of the Courts of Ibiza, and will be bound by the decision of the courts.

Please don't hesitate to contact us with any queries
We hope you have a good journey and an enjoyable stay in Ibiza

Ecoibiza S.L.